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Terms & Conditions

Two Little Words reserves the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.

Samples
Samples illustrate print and quality but may not be to your exact requirements -  we will send you exact proofs when you order.

Ordering
All orders that you place with Two Little Words will be subject to acceptance in accordance with these terms and conditions.

Supply of information
Please ensure that information supplied for stationery is in a usable format and accurate to the best of your knowledge, to minimise amendments. Information for items needed on the day (Order of Service, Menus, Place Name Cards, Table Plans, Table names/numbers) must be signed off a minimum of 2 weeks prior to the wedding date to guarantee delivery in time for the wedding.

Proofs
Proofs are sent via hard copy using the wording and layout agreed in your order - please note that you are responsible for checking spellings and grammar. If items are signed off with typing errors and subsequently printed, Two Little Words takes no responsibility. If replacements are required, they will be charged for. Also note that colour on screen can differ from printed colour and although colours are standardised you need to see hard samples using the exact colour you require before signing the stationery off for print.
Any changes required to the wording must be emailed through and the proof re-issued, rechecked and signed off. There is a £2 fee for re-issuing proofs.

Signing off
Two Little Words requires that, once happy with the proofs, you sign, send back a sign off form to confirm that you are happy with all elements of the proof from start to finish and are happy for the entire job to be printed. Lead times vary but in a small number of cases, printing can occur as quickly as the same day as sign off, so any subsequent corrections, not mentioned before sign off will result in the additional/amended invitations be charged on top of the original order.

Designs
All stationery, artwork and designs are the copyright of Two Little Words. All rights reserved. Due to the bespoke nature of the printing small variations in colour may occur. You are responsible for ensuring that you have permission to use any material (for example poems and hymns in your Order of Service or photography/imagery on bespoke stationery) you ask Two Little Words to include in your stationery. Two Little Words does not supply original artwork for printing with other suppliers.

Two Little Words reserves the right to feature your stationery and descriptions of it on promotional material, in magazines and the Two Little Words website or blog, but will never disclose your personal details or wedding details to third parties or online.

Bespoke Service
Bespoke service is charged at a flat rate of £50 payable with your invoice, this cost is not all encompassing and if a lot of time is spent developing a design the cost may need to be revised. If you like an existing design but would like minor changes made this is not usually charged for, depending on the work involved. If you want to do this please contact Two Little Words.

If you commit to the full bespoke service by agreeing for design work to start and then decide not to use the designs provided a charge of £25 will be invoiced to cover the cost of admin and initial design. All designs remain the copyright of Two Little Words and are not be reproduced on any other items unless permission or files are supplied by ourselves. Two Little Words also reserves the right to add your design or elements of it to our range of stationery styles after your wedding date.

Timings
Once we have received your order, we aim to get proofs to you within 3 working days. Once approved your finished stationery will be delivered in two weeks, sometimes less. You can pay a rush charge of £25 to have your stationery made top priority, this allows us to pay for expedited postage from our suppliers and work outside of normal hours to get them sorted for you. These time-scales are from when payment is received. Every effort is made to get orders processed and sent as quickly as possible. Unfortunately, these timings may change due to circumstances beyond our control, but we will always keep you updated on your order.

Prices
The price includes the typesetting, proofs and printing. The prices shown are inclusive of UK taxes, where applicable.
The total sum for your order is due on sign off and before printing commences.

Delivery
Delivery will be via Royal Mail Special Delivery next day by 1pm on all orders except for table plans which are sent via Parcelforce 24 hr delivery to the UK and Northern Ireland. The cost of delivery is between £11 and £15 per parcel under 2kg and £23 over 2kg.

A signature will be required on delivery to provide proof of receipt. If you live locally and prefer to collect the order please contact us. We must be notified of defective goods within seven working days or you are not guaranteed a replacement.

Two Little Words prides itself on outstanding customer service and quality. Every effort is made on Two Little Words's part to ensure that parcels are sent and delivered safely and on time.  If the parcel is delayed or lost Two Little Words will do all possible to locate or replace the stationery and seek compensation itself from the party responsible. If, however, delay or loss of a stationery order results in it being useless for its original purpose Two Little Words accepts no liability for any cost additional to that of replacements. Where Two Little Words performs its obligations to rectify defective/lost orders under this condition you will not be entitled to any further claim in respect of the work done nor will you be entitled to treat delivery thereof as a ground for repudiating the contract, failing to pay for the work or canceling further deliveries. Two Little Words takes no responsibility for damage caused by parcels being left for period of time at Royal Mail sorting offices.

Responsibility
Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by Royal Mail.

Cancellation
Cancellation of order will be subject to any costs incurred and the full order will be charged if the order has been signed off and printed. Except in cases of a manufacturing defect we do not accept returns of personalised items. We must be notified of defective goods within seven working days. Defective goods must be returned to us by recorded post. We will reimburse postage costs. Upon receipt of defective goods we will contact the customer to arrange a replacement or refund.

Payment

We accept payment by most major credit cards, paypal, cheque or postal order. Please note that full payment must be cleared before we begin the print process so allow an extra 5 working days for cheques to be processed. On statements and in Paypal our name may appear as Big Red Barn as this is our parent company.

Force majeure
Two Little Words shall be under no liability if unable to carry out any order for any reason beyond its reasonable control including (without limiting the foregoing): Act of God; legislation; war; fire; flood; drought; inadequacy or unsuitability of any instructions, electronic file or other data or materials supplied by the customer; failure of power supply; or owing to any inability to procure materials required for the completion of the order.

Our web site
Two Little Words and bigredbarn.co.uk have tried to ensure that information provided through this website is accurate, however it accepts no liability for any inaccuracies, errors or omissions in the site through technical or other reasons. We reserve the right at any time and without prior notice to make changes and corrections to the material on the site.

Copyright © 2011 Two Little Words. All Rights Reserved.

Data Protection
We conform to the requirements of the Data Protection Act, 1998.

Two Little Words website is operated by

Big Red Barn
35 Slade Rd
Yorkley
GL15 4SG

Please note, the above address is not a shop/public studio. If you would like to arrange a meeting to discuss your requirements please call in advance to arrange a suitable time.

We recommend you print out a copy of these terms and conditions for your future reference.